Terms & Conditions
The friendly fine print behind every Amora & Co. hire — please give it a read before you book.
These Terms & Conditions apply to every booking made with Amora & Co. ("we", "us", "our"). By submitting an enquiry, paying a deposit, or accepting delivery of our equipment, you ("customer", "you") agree to be bound by them. We've written them in plain English — if anything is unclear, just ask.
Booking Process
Bookings can be made via our website enquiry form, phone, email, or WhatsApp. A booking is only confirmed once we have:
- Agreed on the date, package, and delivery suburb;
- Received your signed Hire Agreement; and
- Received your deposit in full.
Deposits & Payment Terms
A non-refundable deposit of 50% of the total booking value is required to secure your booking. The remaining balance is due no later than 3 days before your event date, unless otherwise agreed in writing.
| Item | When it's due |
|---|---|
| Deposit | 50% of total, at time of booking, to secure your date |
| Remaining balance | 3 days before your event |
| Bond (if applicable) | With final balance, refunded per our Damage Policy |
We accept payment by bank transfer (EFT), PayID, or cash on delivery. If your balance isn't received by the due date, we reserve the right to treat your booking as cancelled under our Cancellation Policy.
Customer Responsibilities
To keep every hire safe and enjoyable, you agree to:
- Provide accurate event details, delivery address, and access information;
- Ensure a responsible adult supervises the equipment at all times, per our Safety Waiver;
- Have the delivery area ready, clear, and accessible at the agreed time; and
- Take reasonable care of the equipment during your hire period.
Equipment Ownership
All equipment remains the property of Amora & Co. at all times. Hiring our equipment does not transfer ownership, and you may not on-hire, relocate, or allow a third party to use our equipment without our written consent.
Delivery & Collection
We deliver, set up, pack down, and collect all equipment as part of your package — full details are in our Delivery Policy. Delivery windows are estimates; we'll always keep you updated if timing shifts.
Weather Policy
For outdoor events, we monitor the forecast in the days leading up to your booking. If conditions are unsafe, we'll work with you to move set-up indoors or undercover where possible, or to reschedule under our Cancellation Policy. We do not offer refunds for weather that occurs after equipment has been safely delivered and set up.
Liability
We carry public liability insurance and take every reasonable precaution to ensure our equipment is safe, clean, and in good working order. To the maximum extent permitted by law, Amora & Co. is not liable for injury, loss, or damage arising from misuse of equipment, failure to supervise children, or circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded but may be limited, our liability is limited to resupplying the service or paying the cost of having the service resupplied.
Safety Requirements
All equipment must be used in accordance with our Safety Waiver, including adult supervision, shoes-off, and age-appropriate use. Failure to follow safety guidance may result in early collection of equipment without refund.
Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
These Terms should be read alongside our Hire Agreement, Damage Policy, Cleaning Policy, Cancellation Policy, Refund Policy, Delivery Policy, Safety Waiver, and Privacy Policy, all of which form part of our agreement with you.