Cleaning Policy
Hospital-grade clean on arrival — here's how we keep it that way for the next family too.
Every piece of Amora & Co. equipment is washed, sanitised, and safety-checked before it reaches you. This policy sets out what we ask in return, so the next little one enjoys the same fresh, clean experience.
Delivered Clean
Every item is inspected, cleaned, and sanitised between every single hire — no exceptions. You can expect equipment that looks and feels brand new on arrival.
Expected Condition on Collection
We simply ask that equipment is returned in a similar general condition to how it arrived — free of excessive mess that goes beyond normal party use. A few dropped crumbs or scuffed balls are completely normal and never charged for.
Please Keep These Away From Equipment
To help us keep hire costs low for everyone, we ask that the following are kept well away from our equipment:
| Avoid | Why |
|---|---|
| Food & drinks | Stains fabric and can attract pests once packed away |
| Glitter | Extremely difficult to fully remove from soft play fabric |
| Slime & play-dough | Sticks to and can permanently mark surfaces |
| Paint & textas | Can permanently stain or bleed into fabric |
| Mud & dirt | Ground sheets should be used for any outdoor setup |
Cleaning Fees for Excessive Mess
Where equipment requires professional cleaning beyond our standard between-hire service — due to food, glitter, slime, paint, mud, or similar — a cleaning fee will apply, starting from $100 depending on the extent of cleaning required. Where a bond has been paid, this is deducted first; otherwise, a separate invoice will be issued.
We'll always let you know before any fee is charged, along with photos showing the condition on collection.