Refund Policy
Fair, clear, and consistent with Australian Consumer Law.
We want every Amora & Co. booking to feel like an easy, low-risk decision. This policy explains when refunds apply, alongside your rights under the Australian Consumer Law (ACL).
Deposits
Deposits secure your date and the time our team sets aside for your event, so they are non-refundable once paid, except where required by the Australian Consumer Law or where Amora & Co. cancels your booking (see below).
Customer Cancellations
Refunds for customer-initiated cancellations follow our Cancellation Policy. In summary: the deposit is retained in all cases, while the remaining balance (if already paid) is refunded on a sliding scale depending on notice given.
Business Cancellations
If Amora & Co. needs to cancel your booking for any reason within our control (for example, equipment unavailability), you will receive a full refund of all amounts paid, including your deposit, or the option of a full-value credit toward a rescheduled date — whichever you prefer.
Weather-Related Refunds
If your event is affected by unsafe weather, we'll always try to reschedule your booking to a new date at no extra cost, or issue a credit valid for 6 months. Cash refunds for weather cancellations are considered on a case-by-case basis, in line with our Cancellation Policy.
| Situation | Outcome |
|---|---|
| Customer cancels with plenty of notice | Balance refunded, deposit retained — see Cancellation Policy |
| Customer cancels with little/no notice | Refund reduced or unavailable, per notice tiers |
| Amora & Co. cancels | Full refund or full-value credit, customer's choice |
| Unsafe weather | Free reschedule or 12-month credit; cash refunds case-by-case |
| Service fails an ACL guarantee | Repair, resupply, or refund as required by law |
Approved refunds are processed within 3 business days back to your original payment method.