Privacy Policy
How we collect, use, and protect your personal information.
Amora & Co. respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
| Information | When we collect it |
|---|---|
| Name, phone, email | Enquiry or booking form |
| Event address & suburb | Booking, for delivery purposes |
| Event details (date, package, guest numbers) | Booking form |
| Payment details | Processed securely via our payment provider — we do not store full card details |
| Website usage data | Automatically, via cookies/analytics when browsing our site |
Why We Collect It
We use your personal information to:
- Confirm availability and process your booking;
- Coordinate delivery, set-up, and collection;
- Communicate with you about your booking, including reminders and invoices;
- Handle payments, bonds, and refunds; and
- Improve our services and respond to enquiries.
Storage & Security
Your information is stored securely using reputable booking, email, and payment platforms, and is only accessed by Amora & Co. team members who need it to deliver your hire. We retain booking records for as long as reasonably necessary for business and tax purposes, then securely delete them.
Marketing Communications
With your consent, we may send occasional offers, seasonal packages, or updates by email or SMS. Every marketing message includes an easy unsubscribe option, and you can opt out at any time by contacting us directly.
Your Rights
You can ask us at any time to:
- Access the personal information we hold about you;
- Correct any inaccurate information; and
- Request deletion of your information, subject to our legal record-keeping obligations.
We do not sell your personal information to third parties. We only share it with trusted providers who help us run our business (such as payment processors and booking software), and only to the extent needed for that purpose.