Delivery Policy
We bring the party to you — delivered, set up, and collected, Sydney-wide.
Every Amora & Co. package includes delivery, setup, and pack-down. This policy explains how it all works, so you know exactly what to expect on the day.
Delivery Areas
We're based in Marsden Park, NSW, and deliver right across Greater Sydney, from the Inner West to the Northern Beaches. A travel fee of $50–$150 applies for outer Sydney suburbs — this will always be confirmed with you before booking.
Delivery Windows
We'll agree on an estimated delivery window with you ahead of your event, and always aim to have everything set up well before your guests arrive. If we're running more than 30 minutes late to your scheduled setup window, your next hire is 50% off — that's our on-time guarantee to you.
Parking & Access
Please ensure a parking space is available close to your delivery address for our vehicle, and let us know in advance about:
- Stairs, elevators, or narrow doorways;
- Gate or building access codes;
- Strata or building manager notification requirements; and
- Any council or venue permits needed for park or public space bookings.
Customer Availability
An adult must be present at both delivery and collection to provide access and confirm the equipment's condition. If no one is available at the agreed time, a re-delivery or re-collection fee of $50 may apply.
Collection
We'll collect equipment at the time agreed in your Hire Agreement. Please have equipment cleared of food, drinks, decorations, and personal items ready for our team to pack down efficiently.